Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: Do I pay a transaction fee?
- A: There is a transaction fee - called a Convenience Fee only when you make a payment online. The fee is a percentage based on the total sale of the receipt, generally 6.5% plus $.50. You can avoid the fee by paying over the phone, in person or by mail.
- Q: What is this Convenience Fee I see on my check-out screen?
- A: There is a non-refundable convenience fee that ActiveNet, our software provider, assesses when you pay online. These fees are collected directly by ActiveNet (not the Parks Department) to offset the costs of providing the service.
- Q: What is the Cancellation Policy?
- A: In the event you need to cancel a reservation, refunds will not be made unless permit holder notifies the Reservation Office in writing by fax (315-453-6764), mail (Onondaga County Parks, 106 Lake Drive, Liverpool, NY 13088), or e-mail (parks@ongov.net)
For picnic shelters & youth camping:
You must notify us at least 60 days before the reservation date. There is a non-refundable charge of $25 per shelter or the entire amount if less than $25.
For Skyline and Arrowhead Lodge and Camp Brockway:
$50.00 is non-refundable.
Cancel 10 months before the event date: receive the full amount less a $50.00 non-refundable fee;
6-10 months before the event: 50% refund.
Cancel less than 6 months: no refund.
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click one of the "View" buttons and look at all the activities or facilities that are available.
- Q: What do I do if I forgot my password?
- A: Please contact the reservation department at (315)451-6249 8:30 a.m. and 4:30 p.m. Monday-Friday, or send your request by e-mail to parks@ongov.net.
- Q: How do I request a Customer ID and password for an online registration account?
- A: Before registering for activities, you must establish an online registration account and receive your Customer ID and Password. This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.
An Important Note About Registering Children: Use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email containing your Customer ID and Password once your account has been approved. This email is normally sent to you within 24 hours of requesting an online registration account. Be sure to keep a record of your password. Write down your password as you will need it to register online in the future.
- Q: Can I reserve a picnic shelter online?
- A: You can request a date online, and one of our reservationists will contact you on the next business day regarding your request. Once your request is approved, you may pay online or through the Reservation Office.
- Q: When is my payment due?
- A: For shelters, lodges or youth camping: All payments are due in 7 days of making the reservation or they will be cancelled.
Oneida Shores campgrounds require a non-refundable one-day payment due within 7 days and the balance upon check-in.
- Q: Why do only certain months show in the Facility Schedules screen?
- A: Shelters, tents and green areas are available to rent up to 12 months in advance. Lodges are available to rent up to 2 years in advance. Only months that have reserved dates in them show. If a specific month is not showing, all dates in that month are still available.
- Q: How do I register online for an activity?
- A: 1) Click the Register Now button at the top of this page.
2) Select the activity that you would like to enroll in. Clicking on underlined activity name will show you a detailed activity description.
3) Click on the Add to My Cart button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.
Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.
- Q: How do I add Family Members to My Account?
- A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the My Account button.
2) Enter your Customer ID and Password to login.
3) Select Change Family Members.
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The My Account feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the My Account button, and then click on Family Schedule. A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes. The My Account feature allows you to view a detailed list of your past transactions with the Onondaga County Parks Recreation department. Just login, click the My Account button, and select Account Detail to view the receipt and/or print it out for your records.
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