Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: Do I pay a convenience fee?
- A: No you will not be charged a convenience fee when registering on-line.
- Q: What type of credit cards do you accept?
- A: We accept Visa, MasterCard, and American Express. This charge will appear on your monthy bill as a payment to Active.com.
- Q: What is your refund policy?
- A: Credits towards future fees will be issued in lieu of refunds. No refund credit will be issued after the registration deadline, first day of the program, or if by doing so it reduces the participation level below the required minimum. A full refund will be issued for programs cancelled by the Park District.
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click the "Register Now" button and look at all of the activities that are offered.
- Q: What do I do if I forget my password?
- A: Please contact the Centerville-Washington Park District at (937) 433-5155.
- Q: How do I request a Customer ID and password for an online registration account?
- A: Before registering for activities, you must establish an online registration account and receive your Customer ID and Password. This is how you create an online registration account:
1) Click on the "My Account" button in the upper right-hand corner of this page.
2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.
AN IMPORTANT NOTE WHEN REGISTERING CHILDREN: Use your own information when filling out the online registration account request form, NOT the child's information. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email containing your Customer ID and Password once your account has been approved. This email is normally sent to you within 24 hours of requesting an online registration account. Be sure to keep a record of your password. Write down your password as you will need it to register online in the future.
- Q: How do I register online for an activity?
- A: 1) Click the "Register Now" button on the main page.
2) Select the activity that you would like to enroll in. Clicking on underlined activity name will show you a detailed activity description.
3) Click on the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.
IMPORTANT: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.
5) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click "Continue".
PLEASE NOTE: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
6) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How do I add Family members to My Account?
- A: You may add as many members to your account as necessary.
1) After you receive your initial Customer ID and Password, click on the "my Account" button.
2) Enter your Customer ID and Password to login.
3) Select "Change Family Members".
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: YES! The "My Account" feature allows you to view a detailed list of your past transactions with the Centerville-Washington Park District. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
- Q: How can I find more information about the Centerville-Washington Park District?
- A: You can click on the Centerville-Washington Park District logo at any time and you will be sent to our website. You can also call the Park District Headquarters at 433-5155.
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