Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: Why do I need a credit or debit card to register?
- A: The only way to process online charges is through a major credit card. We require all activity fees to be pre-paid.
- Q: What if I am having trouble registering?
- A: Simply call and city staff will be glad to assist you with the process. We want to make the online registration process a positive experience for everyone. You can reach assistance at (605) 668-5234.
- Q: What are the advantages of online registration versus walk-in registration?
- A: No lines, no waiting, and early choices of classes, dates, and times.
- Q: When will online registration begin for the Yankton Department of Parks & Recreation Programs?
- A: Online registration starting time varies, please call (605) 668-5234 for more information.
- Q: If I don't want to register online, when is the walk-in registration available for the Yankton Department of Parks & Recreation Fall Swim Lessons?
- A: Please call (605) 668 5234 for Walk-in registration dates and times.
- Q: If I don't want to register online, when is the walk-in registration available for the Summit Activities Center Summer Swim Lessons?
- A: Please call (605) 668 5234 for Walk-in registration dates and times.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with the Yankton Parks and Recreation Department. Just login, click the "My Account" button and select "Account Details" to view the receipt and/or print it out for your records.
- Q: How do I request a Customer ID and password for an online registration account?
- A: Before registering for activities, you must establish an online registration account and receive your Customer ID and Password. To create an online registration account:
1) Click on the "Request Account" button
2) Fill out the form for New Account Request completely, including birthday and click submit. Please submit your request only once.
An Important Note About Registering Children: Use your own information when filling out the online registration account, NOT the information of the child you wish to register for an activity. Once you have an online account, you will have the opportunity to add family members.
- Q: How do I register online for an activity?
- A: 1) Click the "Register" button at the top of the introduction page.
2) Select the activity you would like to enroll in.
NOTE: You may narrow down your search for activities by using any of the four drop-down search boxes at the top of the online registration page. Activities that are Grayed Out on the screen are not currently available.
3) Click on the Add to My Cart button if you wish to register for the activity.
4) Login to your online registration account by entering your customer ID and password. Proceed to your checkout shopping cart by clicking the "Continue" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.
IMPORTANT: If more than one family member will be attending the activity, you must register each individual.
5) Confirm your activity name, date, and time, enrollee and price, and pay with a credit card. Click on continue to proceed with payment. You will be prompted that you are entering a secure site. Click "yes." Enter your credit card information on the payment information page. Click Continue.
The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
6) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How do I update My Account if I already have an Internet account?
- A: If you already have an internet account, you can update your personal information at any time by returning to the MY ACCOUNT section. Enter your Customer ID and Password to gain access to your account information. From there you can update any information that has changed since the creation of your online registration account.
- Q: How do I add family members to my account?
- A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the "My Account" button.
2) Enter your Customer ID and Password to login.
3) Select "Change Information About Family Members/Friends."
4) Add the new family member information. Please include the correct date of birth for each person. This allows the online registration software to determine eligibility for age-restricted activities.
- Q: How do I add additional activities to my shopping cart?
- A: To add additional activities just select the "Show Activities" button on the checkout cart screen. Repeat the selection steps for the second activity and it will be added to your shopping cart.
- Q: How do I update My Account information if I discover the information is not correct at the time of checkout?
- A: You can choose to modify your account information during the checkout process. You can even add new family members to be enrolled in your selected activity. Just click on the "My Account" button from the shopping cart and update your information and/or add your family member(s). Once all family members have been added, then select the "Shopping Cart" button and from there you may proceed with the checkout process.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities. Just login, click on the "My Account" button, and then click on "Family Schedule." A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information.
- Q: What happens if a class or program is full?
- A: Due to instructor/participant ratios, each class and program will have a maximum number of spots available. If a class fills during the registration process, the system will allow you to be placed on a waiting list.
- Q: What if I don't remember my Customer ID and Password?
- A: Call the Summit Activities Center, 605-668-5234, and upon verification we will be happy to tell you your Customer ID so that you may reset your password.
- Q: What if I am unable to afford the cost of the activities?
- A: The City of Yankton has a scholarship program that allows Yankton youth 17 years of age or younger to participate where a financial hardship exists. Applications are available at the Summit Activities Center or on the City?s website (http://www.cityofyankton.org).
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