Frequently Asked Questions

Frequently Asked Questions
Answers to FAQs For Online Registration Customers How do I begin the online registration process? How do I establish an online account? How do I register online for an activity, league, or class? How many accounts should each family have? How do I add Family Members to My Account? Can I view activities without registering? What do I do if I forgot my password? What will happen if I try to register for an activity that is fully enrolled? Can I view my transaction history and print out my past receipts online? Do I pay a transaction fee for internet purchases? Do I have to attend SJSU or work on campus in order to participate ASCR activities. Q: How do I begin the online registration process? A: You must first create an online account in our system, then you can sign up for an activity or program. Back to Top Q: How do I establish an online account? A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password. This is how you create an online registration account: 1) Click on the "My Account" button. 2) Fill out the form for New Account Request completely, including birth date, SJSU ID # or Drv. Lic. # if you are not affiliated with the campus then click submit. Please submit your request only once. Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members. Participants must be older than 16 to sign up for adult programs. 3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email. Back to Top Q: How do I register online for an activity, league, or class? A: Once your account has been established and approved(see above questions), registration for programs and activities is easy: 1) Click the "Register Now" button on the registration home page. 2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description. 3) Click on the "Add to My Cart" button if you wish to register for the activity. 4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information. Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button. 5) Confirm your activity name, date and time, enrollee and price. 6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express. Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address. 7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records. Back to Top Q: How many accounts should each family have? A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question). Back to Top Q: How do I add Family Members to My Account? A: You may add as many members into your account as necessary. Back to Top Q: Can I view activities without registering? A: You can always browse through the activities without registering. Click "View Activities" button to view all the activities that are currently offered. Back to Top Q: What do I do if I forgot my password? A: From the My Account program, enter your Login name. Then check the "Forgot your Password?" box and click "continue." You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you. Back to Top Q: What will happen if I try to register for an activity that is fully enrolled? A: One of two things: 1) If there is no waiting list set up for the activity, you will not see the "add to cart" option. 2) If there is a waiting list for the activity, your name will be placed on it to be contacted in the event that a space in that activity opens up. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the waiting list. Back to Top Q: Can I view my transaction history and print out my past receipts online? A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history. Back to Top Q: Do I pay a transaction fee for internet purchases? A: Yes, there is a small transaction fee for processing internet sales. The fee is a percentage of the total receipt amount. It will be detailed on your receipt. You can purchase items at our office on campus and avoid this fee. We are open 9am to 5pm M-F. Back to Top Q: Do I have to attend SJSU or work on campus in order to participate ASCR activities. A: Community members are welcome to sign up for fitness classes and designated activites. They may not participate in "League Sports" or "Tournaments". Community members must be accompanied by a student for "Open Recreation" activities. Back to Top
Privacy Policy Terms of Use

Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?: A: You must first create an online account in our system, then you can sign up for an activity or program.
Q: How do I establish an online account?: A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date, SJSU ID # or Drv. Lic. # if you are not affiliated with the campus then click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members. Participants must be older than 16 to sign up for adult programs.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity, league, or class?: A: Once your account has been established and approved(see above questions), registration for programs and activities is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?: A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: How do I add Family Members to My Account?: A: You may add as many members into your account as necessary.
Q: Can I view activities without registering?: A: You can always browse through the activities without registering. Click "View Activities" button to view all the activities that are currently offered.
Q: What do I do if I forgot my password?: A: From the My Account program, enter your Login name. Then check the "Forgot your Password?" box and click "continue." You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: What will happen if I try to register for an activity that is fully enrolled?: A: One of two things:
1) If there is no waiting list set up for the activity, you will not see the "add to cart" option.
2) If there is a waiting list for the activity, your name will be placed on it to be contacted in the event that a space in that activity opens up. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the waiting list.
Q: Can I view my transaction history and print out my past receipts online?: A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Do I pay a transaction fee for internet purchases?: A: Yes, there is a small transaction fee for processing internet sales. The fee is a percentage of the total receipt amount. It will be detailed on your receipt. You can purchase items at our office on campus and avoid this fee. We are open 9am to 5pm M-F.
Q: Do I have to attend SJSU or work on campus in order to participate ASCR activities.: A: Community members are welcome to sign up for fitness classes and designated activites. They may not participate in "League Sports" or "Tournaments". Community members must be accompanied by a student for "Open Recreation" activities.